FAQ – Frequently Asked Questions

Welcome to the Tian Guan FAQ. Here you can find answers to common questions about our products, orders, shipping, returns, and warranty.

1. Orders & Payment

Q1: How do I place an order?
You can place an order directly on our website by selecting the desired product, adding it to your cart, and completing the checkout process.

Q2: What payment methods do you accept?
We accept credit/debit cards, PayPal, and other payment methods displayed during checkout.

Q3: How do I know my order is confirmed?
After successful payment, you will receive an order confirmation email with your order details.

2. Shipping & Delivery

Q4: How long does it take to ship my order?
Orders are usually processed within 3 business days after payment confirmation. Delivery times depend on the shipping method and destination.

Q5: How can I track my order?
Once your order ships, you will receive a tracking number via email. You can track your shipment on the carrier’s official website.

Q6: Do you offer free shipping?
Yes, items marked “Free Shipping” on the product page are eligible for free delivery.

3. Returns & Exchanges

Q7: What is your return policy?
Returns are accepted within 90 days of purchase for unused items in original packaging. Original/OEM parts and installed items are not returnable.

Q8: How do I request a return or exchange?
Please contact us to get an RMA (Return Merchandise Authorization) number before sending any items back.
📧 Email: Linda@tgautoparts.com
📞 Phone: (+86) 135 9787 7923

Q9: Who pays for return shipping?

Customer pays if the return is due to wrong order or no longer needed.
Tian Guan covers shipping if the return is due to product defects or incorrect shipment.

4. Warranty

Q10: Do your products come with a warranty?
Yes, all products have a 1-year warranty from the purchase date unless otherwise stated.

Q11: What does the warranty cover?
Warranty covers manufacturing defects and material or workmanship issues. It does not cover normal wear, misuse, or labor costs.

Q12: How do I submit a warranty claim?
Contact our technical support team with your order details and issue description:
📧 Linda@tgautoparts.com

5. Contact & Support

Q13: How can I contact Tian Guan?
For any questions or support, reach us at:
📧 Linda@tgautoparts.com
📞 (+86) 135 9787 7923

Q14: What is your business hours?
Monday – Friday, 9:00 AM – 6:00 PM (China Standard Time, GMT+8)

✨ If your question is not listed here, please contact us and we will be happy to assist you.